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We are sorry that many of you had to wait a very long time to find out what had happened to your files, and for the stress that may have caused. For more information on what caused the issue and the steps we have taken to ensure it doesn’t happen again, please see this blog post. If your files and annotations are not restored in Web Library (step 4i) then please do not proceed with the database reset but contact support. To do this, select ‘Reset Mendeley Desktop’ from the Help menu and follow the instructions. Ii) Resetting the database on Mendeley Desktop: If your resorted files and associated annotations are available in Mendeley Web Library, then you can reset the database on Mendeley Desktop. If your files and associated annotations are present in Web Library then you can reset the database on your Mendeley Desktop. Check that you can see your restored files and associated annotations here. Before you do this you must perform the following checks: For users who are using Mendeley Desktop on more than one machine AND did not sync on one or more machines after 24th May you may need to follow a slightly different process in order to restore your files and associated annotations on your Mendeley Desktop.For most users, when you have upgraded you should sync your Mendeley Desktop and the files and associated annotation will be automatically restored.You can check this by selecting ‘Edit settings’ for All Documents and ensuring the check boxes are ticked. Ensure ‘Synchronize attached files’ is enabled on all instances of Mendeley Desktop that you use.You can also access Mendeley's social features. Mendeley Web is the Mendeley website where you can access the web version of your library, edit your profile and search for papers, groups or people.

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If you are not automatically prompted to upgrade then, from the Help menu select ‘Check for upgrades’ and then ‘Check now’ to upgrade to the latest version. The Old Mendeley Desktop is the downloaded part of the software installed onto your computer.

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The Mendeley Help Guide below will show you how to add.

Furthermore, any activity in the center pane is reflected in the right-hand pane, the document details pane. Any activity in the left pane affects the display of content in the center pane. If you are on an earlier version (1.19 or earlier), the problem may reoccur. They follow a workflow hierarchy from left-to-right.

Upgrade to Mendeley Desktop version 1.19.1 or later, on every machine on which you have Mendeley Desktop installed.

If you have been affected by this bug, you can restore your files and annotations to your Mendeley Desktop by following the steps below: The recent bug that caused some users’ files and annotations to be marked as deleted has now been resolved and the deleted files and annotations have been restored to users’ accounts. Most items are organized or added to the library using drag-and-drop.Update on the resolution of the bug that resulted in files and annotations being deleted from users’ Mendeley libraries in May 2018. The interface is similar to the online version, so it's not like learning two programs.

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Mendeley Reference Manager is more streamlined offline citation manager.

Since 2020, it looks like Mendeley is marketing the new downloadable Reference Manager program as easier, more user-friendly, and an eventual replacement to Mendeley Desktop. While Mendeley Desktop has a lot of functionality, it is more complex.

Papers are created with either Mendeley Cite or a Mendeley toolbar/menu bar that installs into your Microsoft Word References menu with a plug-in. Mendeley Desktop is a robust system for offline use with a similar layout to EndNote.If you set up an online Mendeley account, you will automatically have the online version of Mendeley Reference Manager to store your Library however, your Library works best when connected with other products for use offline, or for use with a word processor.